Music Wizard Support

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The FAQ (Frequently Asked Questions) lists the common questions that are received by the Music Wizard Support team. A lot of simple questions that you may have will be answered here.

General
How to use the Octave Selector
I can't register the game
Revision Notes
Client unable to locate registration code
Track Selection explanation
Windows 2000 - Plugged in keyboard without drivers
Minimum suggested hardware requirments
How to Install and Register the game
Help! I can't hear the keys I play
How to Upgrade to Premier
I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error
Installing DirectX 9.0c
Update in Vista Fix

Gameplay
How to play the game
How to use In-Game Show Options
   Challenges
   About the Tempo Challenge
   About the Rhythmic Precision Challenge
   About the Legato Challenge
   About the Visibility Challenge
   About the Color Dropout Challenge
   Easy Mode
   Basic information on Easy Mode song selection
   Basic information on Easy Mode lessons
   Basic information on Easy Mode
   Visual
   Basic information about the Worlds menu
   Track Selection
   Basic information about the Song Picker
   Basic information on Accompaniment
   Changing the Instrument you are playing
   How to use the Octave Selector
   Misc. Options
   Adjusting Sound Effects Volume
   How to Rename a track
   Adjusting the Music Volume
   Basic information about AMM Files
   Reset to default for Music and Sound Effect Volume
   Basic information about Audible Metronome
   Advanced Mode
   Basic information about Song Looping
   Basic information about the Options Tab
   How to use Fingerings
   Setting Manual Song Tempo
   Basic information about Note Stretching
   Basic information about Advanced Mode
   Basic information about Challenges
   How to use Horizontal Notes
   Basic information on the Freeze Menu
   Basic informaton on the Tracks Tab
   Enabling Beat Lines
   How to use the Strike Zone Adjuster
   In Game
   Basic information on the Updater
   Colored lines in Game Play
   Basic information about On-Screen Keyboard
   Adjusting song Temp

Setup
Setup for Key Sensitivity
How to setup your Keyboard
How to do a Keyboard Size Test
Basic Setup
How to setup Audio Devices
   Main Screen
   Basic information on Help
   Basic information on Advanced Mode
   Basic information on Easy Mode
   Basic information for the main page.
   Registration
   I can't register the game
   Client unable to locate registration code
   Windows 2000 - Plugged in keyboard without drivers

Install
How to install Piano Wizard
Could not get the download link to work.
   Direct X
   Installing DirectX 9.0c

Other
Revision Notes
Track Selection explanation

Hardware
   Midi Cable
   How to install a midi cable
   Game Port Midi Installation
   Keyboard
   When I run "Setup" my piano does not work.
   Machine
   Client hears no sound in setup or the game.
   Sound
   Help! I can't hear the keys I play

Live support hours: 9:00 AM - 5:00 PM MST